Draft for owner review: this is a generic template for a Pakistan online store. Please read it carefully, edit it to match how Homzelo actually operates, and remove this note before relying on it.
Easy returns and exchanges
We want you to be happy with your purchase. If something is not right, tell us within 7 days of receiving your order (owner: confirm or change this period).
When we accept a return or exchange
- The item arrived damaged, defective or different from what you ordered.
- The item is unused, in its original condition and packaging, with all accessories.
Items we cannot take back
- Items that have been used, washed or damaged after delivery.
- Hygiene-related items once opened.
- Items marked as non-returnable on the product page.
How to request a return
- Message us on WhatsApp at +92 315 7600442 with your order number and clear photos of the item and its packaging.
- We will confirm the next step: replacement, exchange or refund.
Refunds
Approved refunds are made to the original payment method, or by bank transfer / mobile wallet for Cash on Delivery orders, after we receive and check the returned item (owner: confirm timing, usually 5–10 working days).